(888) 425-3235

2019 Is Well On Its Way, Are You?

February 5, 2019

Filed under: Uncategorized — Laci Phillips @ 9:30 pm

2019 Is Well On Its Way, Are You?

We’ve all celebrated and welcomed 2019 with open arms. We have had our strategic planning sessions and set our goals. We have our 12-month calendars with team meetings, continuing education, holidays and vacations all documented. We all know what our daily and monthly goals are and we have a quarterly plan. We are all motivated and ready to conquer the world.

So now what? How do we keep this momentum going and keep our team motivated? How do we continue this path to success? We have a few key items here for you to use throughout the year on your journey.

  1. Accountability

It is not enough to make the goals, we all need to be held accountable. One of the easiest ways to do this and not feel like you are micromanaging is to have an action list with a leader and a deadline for each item. Some of the items on the list may have a due date within weeks or it may be months if it is a long project. The key is to make sure everyone is on board and participating.

  1. Monitoring Your Progress

You can also use the action list to monitor your goals. Another way to monitor is to run weekly and monthly reports and watch for trends. Keep the team updated during team meetings. No need to talk numbers during the morning huddle that becomes too financially driven. Instead, have a weekly review that discusses all the goals and what you need to reach the monthly number. The same is true with your month end numbers. Make sure you are using a system that allows you to see your key numbers, such as production, collection, write-offs, prophy and Perio mixture as well as your aging reports. There are very specific percentages which make up a healthy practice.

  1. Communicate Often

The key to staying focused and making sure everyone is on track is to communicate often. Morning huddles, team meetings, and monthly lunch and learns are great ways for the entire team to communicate and interact with one another. This will also allow the team to be on the same page using the same verbal skills and educating your patients, in the same manner, each day. The only way to have a team that works this well together is to have excellent communication.

  1. Adjust Your Plans

“The only thing that stays the same is change.” Don’t be afraid to admit when things are not yielding the desired results. You will need to watch for trends and have the ability to change your plans and actions. Flexibility is key in finding adjustments to ensure your final goal is met.

  1. Celebrate Your Successes

Nothing motivates us more than acknowledging hard work, dedication, and success! Don’t hesitate to say thank you for a job well done or make it a big congratulations when your team meets a milestone goal. You are sure to have many more if you keep the positivity and momentum moving forward.

One month is already past and in the rear-view mirror. Don’t waste another day talking about your goals, make a plan and start implementing them today.  We know you can accomplish everything you set out to do with a well thought out plan in place.

We look forward to hearing that this has been your best year ever!

Dynamic Tuesday 07/2018

July 31, 2018

Internal & External Marketing

Marketing, like many other things in dentistry, has changed greatly in in the last five years. Where the words “Marketing and Sales” were once taboo, they are now expected and even in demand in our world. Many of us have jumped on the social media bus, but there are other factors to marketing we cannot forget.  First and foremost, make sure you have a marketing budget that is part of your yearly planning.  Once you have the budget then it’s important to target the right areas. There are two physical aspects that often get overlooked once in business.

Let’s start with the physical aspect of external marketing. When was the last time you drove to your office a different direction than your normal route? How is your signage? Can it be seen from multiple directions? Is it congruent with your brand? Make sure you also do an outside inspection of your building, the parking lot, as well as your entry way. Keeping those outside appearances is just as important as how the inside of your office looks.





Making Insurance Work for You

June 10, 2015

Filed under: Uncategorized — Tags: , , , — Laci Phillips @ 4:02 pm

Balance (3)

There are many jobs we are responsible for in the business office. We are educators, communicators, coordinators, leaders, and team members. All of the jobs can be rewarding and frustrating at the same time, however, I think the most frustrating can be that of the Insurance Coordinator. We work tirelessly each day getting benefits, eligibility, claim status and then of course payment. It is time to stop working harder and feeling aimless at the end of the day, it is time to make insurance work for you!
One of the things I love the most about our industry is the technology that is introduced almost daily. When I first started working with insurance companies, a mere 22 years ago, I would have to call each insurance company and sit on eternal hold just to have 12 to 15 questions answered with incomplete sentences. Now, we can press one icon to have the insurance network at our fingertips. Real Time Transaction Benefits and Real Time Eligibility is one of the easiest ways to make insurance work for you. This simple yet amazing technique allows us to connect to many different insurance companies for the breakdown we need to assist our patients.
Next step is electronic claims. At this stage of the technology world, why wouldn’t you be sending every claim from your office electronically? And don’t let attachments hold you back, with NEA Fast Attach, you can send any attachment with any claim. Oh and don’t forget, even companies that do not accept electronic claims, have a Payor ID number associated with them. You send the claim electronically, the clearing house will print, stuff the envelope and mail them for you.
Another benefit to electronic claims and the service is the reports you can generate. When you send a claim through a service, they each have a date and time stamp. Now you have proof of when the claim was received. That is definitely working for you!
And finally, the big payoff; Getting paid quickly and efficiently! Not only do electronic claims get paid faster, with Electronic Remittance and Direct Deposit, you can have the money in your bank account literally in days. As a matter of fact, we say by using today’s technology your 90 day insurance aging bucket should be $0.
Insurance will always be a struggle, there is no way around that. However, we don’t have to work near as hard as we used to. It is time to take back the aimless hours of chasing benefits and insurance money. Make insurance work for you and have a much more productive day.

Team Meeting Success=Constant Communication

May 20, 2015

Filed under: Uncategorized — Laci Phillips @ 7:17 pm


Balance (3)


My son decided rather last minute to play baseball this year. Now I love my kids and I love sports, but I know nothing about baseball. Well that is not entirely true, I know the games last forever and I know it doesn’t seem like a lot is going on at any given time. However, the longer I sit, the more I start to realize it is very similar to our dental industry. I am starting to notice meetings and constant communication going on. They have a huddle before each inning. Himmm…like our morning huddles. They communicate through signals and body movements during the innings, much like our interoffice communication. The coaches or more experienced players work hands on with the rest of the team, just like our monthly lunch and learns.

What I am most aware of, is at every bat and base there is communication everywhere. Everyone is communicating whether verbally or through body language. And I realize, the key to any great team’s success is constant and effective communication. A morning huddle is the perfect way to start your day, and to start the talking. Weekly meetings are effective for the office manager and the dentist to touch base (yes, pun intended) and monthly lunch and learns are crucial for growth and experience.

After sitting in the stands for four hours and asking the other moms for the stats, I see the relationship to my daily life and profession. I think I might start to like this game!



Just Look How Fast We Got Here!

December 10, 2014

Filed under: Uncategorized — Laci Phillips @ 7:16 pm


2014 is almost over! How can that be? Does time go by faster the older we get? Or is it the happier we become the faster time goes by?

This past week I was sitting in a busy airport listening and watching. I overheard one conversation between two women discussing their children, their lives and the early years. One woman said “Just look how fast we got here, to 2014!” I am not sure what exactly lead to that statement but it struck me, then it stuck with me.

I started thinking of not only the twelve months leading up to 2015 but the last 3 years, then the last 10 years, back to college and high school and then eventually to my childhood. It made me think of life lessons, professional accomplishments, great leaps, small stumbles and even some falls.

Looking at all of this in a big picture view, I said it again out loud “Look how fast we got here”. This time I was not thinking of 2014. I was thinking of where I am right now in my life. Where we are with Practice Dynamics. Each event, no matter how big or small, aided in getting us here. And now I realize we are exactly where we are supposed to be, and Wow! What a great Here this is! Thank you! Thank you for helping us get here and thank you to those that are Here with us!

Where is your Here? Are you where you thought you would be? Now is the time to sit down, take stock in where you are and where you want to be. Set your goals, draw your road map and get ready to get there.

We at Practice Dynamics wish you a Happy Holiday Season! Rest up and get ready to move quickly in 2015 because 2016 is just around the corner. After all, Just Look How Fast We Got Here!

Older Posts »