MARK TWAIN ONCE SAID, “I can live for two months on a good compliment.” While this statement may be impractical, we can understand the profound truth that the renowned author was emphasizing: there is power in a compliment.
As the leader of your practice, you are in a position to either positively or negatively affect your team. One of the most efficient ways to bring out the best in your team is by giving frequent, heartfelt praise. Whether your practice is big or small, you’ll find that sincere compliments have the power to increase productivity, performance and morale.
Tips On How To Compliment (And Why It Makes All The Difference)
A simple compliment is great, but well-thought-out praise is even better. So, how can you make your compliments more meaningful?
Recognize your team’s efforts. The first step to complimenting is taking an active role in trying to see how well your team is doing. Watch for things your employees do to help you, another teammate, a patient, or the practice as a whole. If you start noticing someone going above and beyond on a repetitive basis, don’t let it go unnoticed, reward them for it! While it doesn’t have to be after every procedure or patient, verbal appreciation should happen on a daily basis.
Know your audience. The key to complimenting is knowing who you’re complimenting and how they’re going to receive it. Some personalities enjoy being complimented in public, like in a morning huddle, while other personalities may appreciate more privacy, without any attention brought to themselves.
Make your compliments specific. Saying, “Thank you!” to your team as you walk out the door at the end of the day is great, but it isn’t enough to reap the positive benefits of giving genuine, personalized praise. For example, something like, “I noticed that you really took care of Mrs. Brown today. I appreciate you doing that, it really helped me out,” or, “My schedule looked amazing today. We were on time and it made all the difference in my day. Thank you!”
Go out of your comfort zone. We understand that some people may not be comfortable giving compliments or recognize the need for them, but giving praise is an important responsibility for any effective leader. If offering compliments is difficult for you, lean into the uncomfortable and look outside yourself to your team and their needs.
The Benefits: Heartfelt Praise Cultivates Ownership Mentality
The number one thing we’ve had dentists say to us is that they want a team with “ownership mentality.” Ownership mentality means that while employees may have no ownership stake in the practice, they are still invested in the company’s success and their work reflects that attitude.
If you start appreciating your team and the job that they do both publicly and privately, they are going to have your back. They’re going to want the practice to succeed, the patients to be healthy, and they’ll support and respect you as their leader. By recognizing your team’s hard work and making an effort to compliment them, you will empower them with ownership mentality and reap the benefits that come from having satisfied, engaged employees.
Helping You Build Your Business, One Step At A Time
There is no denying that a lot goes into building a successful practice. Recognizing and praising your team along the way is an important aspect to that success. If you’re wondering how to better incorporate the art of complimenting into your practice or have any additional questions, contact us today or leave a comment below! We’re here to to help you build your business, one step at a time.