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Team Huddle: How To Strengthen Your Office Game Plan

October 9, 2018

ANY GOOD EXPERIENCE is indebted to the dedication of a good team. We think this is especially true of creating a positive experience for your valued patients!

Each team has a unique method of planning how to provide their patients with the most enjoyable experience possible during their visit. Today, we’d like to share a few ideas to incorporate into your team huddles to create a fun experience for you in your office and grow closer as a team.

Try These Ideas In Your Team Huddle!

First, have an agenda. You do not have to be strict and follow it to the tee every day. However, we all know we need a plan in place to finish out the game with a win. And isn’t the Huddle supposed to start our day with a plan? Your huddle should be all about communication and the entire team starting their day on the same page. Your agenda can be as simple as

  1. How was yesterday? How does today look? Any problems?
  2. Where do we put emergencies?
  3. New Patients
  4. Any outstanding balances due? Insurance benefits maxed out?
  5. Same day opportunities with hygiene or Dr
  6. Special patients (great referrals, birthdays, long time patient)
  7. Finish up with something fun (leadership quotes, music, fun video)

As you can see, this agenda is short yet there are multiple items that must be addressed with the entire team for efficiency.

Second in your game plan, consistency. Make sure all team members can attend and the meeting happens each day. If there are time restraints in the morning, have your huddle at the end of the day for the following schedule. Each team member should play an important role in the meeting; the business team with schedule changes and finances, the clinical team with Dr appointment key elements, the hygiene team for their schedules and patients and of course the Doctor with spearheading and finalizing the huddle.

Next up, timing. Remember this meeting is a brief communication about what to expect during our day. We should be meeting for no more than 10 minutes. This is not a complaint session or a meeting to address issues in the office.

And finally, the big finale. Each huddle should end on a high note with inspiration for your team to have a great and productive day. You can finish with a leadership quote, a fun song to get your blood pumping or even perhaps a funny video.

Remember, your team huddle is designed to start your day with communication. Have a simple yet effective agenda on hand. The entire team should be present and prepared for their portion of the meeting. The meeting should be brief and effective and don’t’ forget to send the team out onto the playing field on a high note. Ensuring your day goes well must start with a productive team huddle.

We’re Lucky To Have Such Great Clients

We love seeing your bright smiles each time we visit your office, and we want to ensure you can help your patients keep smiling throughout their day! It all starts with a good team huddle and we have great strategies for your team to get the most out of your meetings. If you would like a Practice Dynamics Huddle Agenda, just reach out, we would be happy to share!

Thank you for being our valued clients and friends!

The 4 C’s of Team Building~

September 26, 2018

Key tips to keeping a productive, engaged dental team

The difference between success and failure is an engaged team.

No matter how smart, talented, driven, or passionate you are, your success as a dental entrepreneur depends on your ability to build and inspire a team. A successful leader is one who can inspire his or her team to work better together toward a common vision and goals.

All dental practices face the time crunch and as the practice owner, main producer, and emotional leader the practice of team building can get left out of the equation.  Adding team building back into the equation can increase a practice’s productivity, uplift morale and ultimately lower stress.

Here are a few key areas to concentrate on to bring team building back into focus.

#1 Clear Expectations

Every team member needs to understand what their role is, where they are going and how they will get there.  Take the time to educate your team on your vision for the practice and where you want to be in 6 months, 1 year, 3 years and even 5 years from now.  Lay down the plan of how you envision the practice reaching those goals.  Define each individuals role in that plan and what is expected.  And finally clearly define how progress will be monitored and who will be accountable for each piece of the success plan.

#2 Communicate

Constant communication is key in any relationship and your dental team is no different.  Remain vigilant of your over vision and hold regular meetings to stay focused on your goals.  Don’t let time or the lack of getting in your way of regular meetings as a team.

Hold daily morning huddles with a focus on making sure the day stays as stress-free and productive as possible.   Once a month set aside a few hours to hold a team building meeting that lets the group participate and engage in both fun and productive session.  Adding activities to these meeting can help bring out new ideas, excitement and a renewed sense of community.  Don’t be afraid to have a little fun once in a while.

#3 Continued Educational Growth

Invest in training on an annual basis and give your team opportunities to learn and grow.  Solid systems and good technology tools to run those systems make for a productive stress-free day.  Look for learning opportunities in your dental community that meet the objectives of your vision for the practice.  Online learning can be an effective way to give the team the opportunity to learn a new skill or increase their software knowledge.

Good systems in a dental practice can predict a steady outcome but do the team members that execute those systems have a backup?  Are the systems documented in a clear format? Take opportunities at meetings to have team members teach each other so that each system has a solid backup in place.

#4 Consistent Leadership

Every team needs a good leader/coach.  You set the tone for the practice and it will your consistent message and actions that guide the team to success.  If you believe that team building is important to the success of your practice then your team will too.  Keep them engaged, keep them focused and keep excited to be a part of the practice’s success.

Practice Dynamics understands the essential role that teams play in the overall success of dental practices.  We have built our coaching around achieving balance driven success through systems, teams, and technology.  We encourage you to infuse new excitement into your practices through a solid focus on teams.

 

“The leaders who work most effectively, it seems to me, never say ‘I.’ And that’s not because they have trained themselves not to say ‘I.’ They don’t think ‘I.’ They think ‘we’; they think ‘team.’ They understand their job to be to make the team function. They accept responsibility and don’t sidestep it, but ‘we’ gets the credit…. This is what creates trust, what enables you to get the task done.” 

–Peter Drucker